ORANJ
Gift
Shop (Convience Store) Survey
June, 2008
The following is a summary of the results of the CCRC Survey of Convenience/Gift Shops or Nooks conducted by Fellowship Village in June, 2008. Nineteen CCRCs responded.
Does your institution have a Convenience
Store or Gift shop?
Yes 17, No 2.
Is your store
a function of Management, Resident Council, or Mixture?
Management 3, Resident Council 8,
Mixture 6.
Does the store receive subsidies from management?
Yes 2, No 15.
Who prepares financial reports?
Volunteers 10, Staff Manager7.
What overhead is the store responsible for?
All 1, None 16.
Do
you normally make a “Profit”?
Yes 12, No 3,
N/A 2.
Where
does the “profit” go?
Resident Council
4,
Entertainment Fund 2,
Benevolent Fund 3,
Reduce Residents' Fees 1,
Employee Appreceation Fund 1,
N/A or miscellaneous 5
What
is the number of resident volunteers and management employees on
the staff of the gift shop?
10 CCRCs: Only Volunteers 5-64
3 CCRCs: Only Management 1- 5
4
CCRCs: Mixed
Is
there compensation for staff?
No or N/A 16,
Mileage 1.
Who recruits staff?
All by residents.
Who trains volunteers?
All done by experienced volunteers.
Who works out schedules?
All done by volunteer managers.
Who is in charge of ordering?
Resident volunteers 5,
Staff 8, Miscellaneous 4.
Does the store use bar codes?
Yes 1, No 16.
Additional Comments:
Finding volunteers is an on-going problem. Our finding is that people enter CCRCs at an older age each year.
We are so few in residence that we have reduced our hours from 1 hour every day to 1 hour 3 times a week and it is more than adequate.
No resident volunteers. Store is run by the Dining Services Department.
We have 44 volunteers who fill the 30 regular spots in the store. Two cashiers and one helper serve on each shift. The rest are substitutes.
Total of 64 work in the Gift Shop. They give a folder to each new resident
in which are listed store items, hours, contact names, and solicitation
of volunteers, plus other pertinent information.
